Terms & Conditions

Glam Jewellery web site ("Web Site") is owned and operated by Glam Jewellery. By using and accessing the Web Site or any of its pages you agree to be bound by these terms of use.

Ownership of goods
All goods remain the property of Glam Jewellery until paid for in full and funds have been cleared. Please allow 2 clear business days for Direct Debit and 4 clear days for cheques. Wholesale clients on 30 day accounts, all goods remain the property of Glam Jewellery until paid for in full and funds cleared. Full payment is due and payable 30 days from date of invoice. We reserve the right to cease supply if our trading terms are not met.

Returns Policy
We are unable to accept returns for change of mind or for items that do not need to be tried on for size eg jewellery and scarves, except for faulty goods so please choose carefully

Please note that all sale items are final, we do not accept exchanges or returns for on sale items unless faulty.

Due to health regulations we are unable to accept for return pierced earrings including studs and shepherd hook unless faulty.

In the unlikely event you receive an item that is damaged or faulty please notify us within 7 days, please note We are unable to credit worn or used items.

We are unable to accept returns without prior notification. To notify us please email This email address is being protected from spambots. You need JavaScript enabled to view it. for return authorisation.

When we have approved the return of your faulty item and received the goods back we will gladly replace the item and dispatch a replacement as soon as possible at no further cost to you.

We recommend sending your returns via registered post as we cannot be held responsible for loss or damage during transit.

We endevour to maintain good stock levels to provide continuous supply whilst an item is in our range.

However if due to the unexpected an item is temporarily out of stock we will notify you when the selected item is back in stock.

When an item is discontinued or no longer available to re order we will remove from the range when all stock has been sold.

No Warranty
Glam Jewellery makes no warranty or representation about the accuracy or suitability of the information, links, products or services provided or shown on the Web Site. The Hines Group does not warrant or represent that the content of the Web Site is up to date or complete, nor that it does not infringe the rights of others. The information contained on the Web Site does not and is not intended to constitute legal, financial or other advice. Do not rely on this information or the material contained on this Web Site.

Exclusion of Liability
Except to the extent which any law prohibits such exclusion, Glam Jewellery excludes all liability for loss or damage of any kind (including direct, indirect and consequential loss and damage of business revenue, loss of profits, loss or corruption of data, failure to realise expected profits or savings or other commercial or economic loss of any kind), however caused, in contract, tort, under any statute or otherwise (including negligence) arising out of or in any way related to this Web Site.

Copyright in all the material, works, software, design, text, graphics and code contained on or used to produce the Web Site and in the information and material and in its arrangement or layout, is owned by Glam Jewellery unless otherwise indicated.

Other than as permitted below, your use of anything in which Glam Jewellery owns copyright is governed by the copyright laws of Australia and its international treaties with other countries.

You are permitted to save or print a copy of the Web Site solely for your own information. You are not permitted to copy or re-create images, artwork, photo`s or text for any purpose without written permission from the owners.

Linking to and framing of this Web Site is not permitted without the express written consent of Glam Jewellery.

This Web Site contains links to third party web sites. Glam Jewellery is not responsible for the content or condition of these third party web sites. These links are placed on the Web Site solely for your convenience and are not an endorsement by Glam Jewellery of the third party sites or the goods and services provided on those sites. Glam Jewellery is not responsible for any loss or damage suffered by you in connection with your use of these links or the goods and services provided by or found on these web sites.

Change of Information and Materials
The information and material included on the Web Site is subject to change without notice.

If you are wanting to purchase more than one of a particular item, for instance 5 necklaces for bridesmaids, but you only want to buy one to look at first please let us know when you order and we will be happy to hold the remainder of the order for you to avoid disappointment should they sell out!

If you wish to purchase an item that you have seen advertised in a Bridal magazine or fashion publication but can`t see the item in the on line store please contact us with publication details and we will forward item information to you, unfortunately not all bridal accessories are on line.

Jewellery Components

Our jewellery is manufactured using some or all of the following components.

Our silver, gold, bronze, copper and mixed metal are metal alloys which are tested for compliance with regulations concerning standards involving lead, nickel and cadmium.

Precious metals e.g. sterling silver are only used where clearly stated.

Our “pearl” jewellery is made using man made products to form either glass, synthetic or acrylic shapes which replicate natural or fresh water pearls.

Crystals are shiny transparent shapes made from predominantly glass or acrylic to replicate a crystal or diamond effect. Swarovski crystals are of a superior quality and are only used where stated.

Rhinestones and Diamantes
These are man made and are an imitation diamond designed to sparkle.

Acrylic and Resin Beads
These are synthetic and are made into transparent or coloured beads suitable for jewellery making.

Ceramic beads are usually a clay based mixture with hardening chemicals added. These can be glazed or where stated hand painted.

Natural Stone
Natural stone or quartz is a mineral or rock that is cut and polished into shapes suitable for jewellery making.

Shell is a natural product that is cut and polished into shape. As it is natural it is prone to colour variation and chipping this can add to its individuality and charm.

Cords used are either faux leather, leather look, suede, synthetic, tiger tail or plastic.

Whilst we take great care to describe and photograph our stocked items accurately occasionally due to print colour, a manufacturer substituting a component between deliveries or circumstances beyond our control there may be variations between items.

Web Site Use Policy

Use of Glam Jewellery Web Site constitutes acceptance of the following:
Unless otherwise stated this Web Site and its contents (including, but not limited to, all text, photographs, images, video, and audio) are the exclusive property of Glam Jewellery and are protected by copyright, trademark, and related intellectual property laws.

Glam Jewellery is not responsible for the availability of external sites or resources linked to this site and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources.

Glam Jewellery shall not be responsible or liable, directly or indirectly, for any damages or loss caused or alleged to be cause by or in connection with use of or reliance on any such content, goods, or services available on or through any such site or resource.

Important Notice to Webmasters
We have a "no-tolerance" policy.

The use of trademarked names in metatag keywords is trademark infringement.

The use of trademarked terms in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition and a breach of fair trade and competition policy rules.

Linking to any Glam Jewellery web page is prohibited without our prior express written permission.

Framing our Web Site with links, advertisements and/or other information not originating from Glam Jewellery Web Site is expressly prohibited.

Except to the extent which any law prohibits such exclusion, Glam Jewellery excludes all warranties whether express, implied, statutory or otherwise relating to or connected in any way to this Web Site the information on or accessed through it or products and services referred to on the Web Site.

Glam Jewellery Privacy Statement

This Privacy Statement applies to your use of the web site www.glamjewellery.com.au We recognise that your privacy is important to you and we are committed to protecting your personal information. The following Privacy Statement has been published to provide a clear and concise outline of how and when personal information is collected, stored and distributed by the company through your use of www.glamjewellery.com.au.

Collection of Analytics information
When you look at this web site our server may log the following information, which is provided by your browser. This information is logged for statistical purposes only:

  • your server's IP address or your personal IP address;
  • the type of browser and operating system you are using;
  • the address of the referring site (eg, the previous site that you visited).

In addition, our server may log the following information:

  • the date and time of your visit;
  • the address of the pages accessed and the documents downloaded.

We will not try to identify you or your browsing activities except, in the event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs or if your usage is causing technical issues for our site which may need to be resolved. We may in these circumstances identify your IP address to enable us to contact you.

Links to other Sites
This site may contain links to other sites. The company is not responsible for the privacy practices or the content of such web sites.

Collection of Personal Information
The main way we would collect personal information from you is if you used our site to request a quote or send us a query.

This personal information may include your full name, phone and fax numbers, e-mail address and street and postal address and your business details.

When or before we collect personal information on our web site, we will take reasonable steps to inform you of the purposes for which the information is collected.

Access to and alteration of records containing Personal Information
We will take all reasonable steps to allow you to access your personal information and we will correct the information if we are satisfied it is incorrect.

Personal Information Quality
We will only use your personal information (including your e-mail address) for the purpose for which you have provided it, eg to request a quote for our services, unless you consent otherwise. We may also from time to time email you about an event or new feature that we think might be of interest. If you do not wish to receive such emails, all you have to do is hit the reply button and type "remove" in the subject field of the email.

We will not disclose your personal information to third parties, unless you consent or in other circumstances where such disclosure is required or authorised by law.

Contracts we enter into with other parties for the provision of services may require us to disclose your personal information to them. In those cases, our contracts require other parties providing services to us to observe the terms of this Privacy Statement.

Sensitive Information
We do not collect sensitive information such as your racial or ethnic origin, political opinions or religious beliefs.

Contact Us
If you would like further information regarding this policy, please email us at
This email address is being protected from spambots. You need JavaScript enabled to view it.
or call us on 0421 191 774.

You can also obtain information at the Federal Privacy Commissioner's web site at www.privacy.gov.au.